Returns & Exchanges

At BY LUNAS AUSTRALIA, we want you to love your purchase, which is why we offer a 30-day return window for items in original, unused condition. Please ensure all tags remain attached and the product is returned in its original packaging to qualify for a refund or store credit.

1

Initiate Your Request

Log into our online returns portal with your order number and email address to select the items you wish to return.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all labels and protective seals are intact to avoid damage during transit.

3

Ship Your Return

Print your generated shipping label and drop off the package at any Australia Post location or designated courier point.

4

Receive Your Refund

Once our team inspects your return, we will process your refund or store credit within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing