Frequently Asked Questions

Everything you need to know about shopping with BY LUNAS AUSTRALIA.

What are your shipping rates and delivery times within Australia?

We offer flat-rate standard shipping for $10 and express shipping for $15 across Australia. Standard delivery typically takes 3-7 business days, while express orders arrive within 1-3 business days depending on your location.

Do you ship internationally?

Yes, we ship to select international destinations. Shipping costs and delivery timeframes are calculated at checkout based on your specific region and the weight of your order.

What is your return policy?

We want you to love your purchase. If you change your mind, we accept returns on full-priced items within 14 days of delivery, provided the items are in original, unused condition with all packaging intact.

How can I track my order?

Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your parcel's progress.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and buy-now-pay-later options such as Afterpay.

Are your products ethically sourced?

At BY LUNAS AUSTRALIA, we are committed to quality and integrity. We work closely with our suppliers to ensure all products are ethically manufactured and meet our high standards for craftsmanship and sustainability.